Criminal Compliance Policy

Complaints channel

The ODILO Complaints Channel on the web is a mailbox enabled by ODILO or related entities (hereinafter, they will be jointly identified as “the Organisation”), in order to communicate any complaint about possible irregular or illegal behavior within the Organisation with possible violation or violation of the Code of Conduct, internal rules of the Organisation or any corresponding regulations of the Legal Order.

The complaints channel is managed internally and is responsible for its compliance with the Compliance Body of ODILO, which will process the content of the complaints in accordance with the Channel Procedure, always guaranteeing confidentiality and anonymity of the informant. It is in this section that we understand that trust and confidentiality towards the reporting channel is a fundamental principle for its proper functioning of the Criminal Compliance System.

Any interested party of the Organisation (workers, users, suppliers) may access and use the Complaints Channel. At all times you will have at your disposal the Data Protection of the Organisation and in the footer you will find other legal texts that you can consult at any time such as the Privacy Policy.

The personal data you provide will be processed by the Organisation in order to manage your communication, carry out the investigation of the facts reported, take the appropriate corrective measures, and if necessary, inform you about the outcome of the procedure.

You can exercise your rights to your data and obtain more information in the privacy policy of the website of the Organisation to which you addressed the complaint.